Frequently asked questions

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  1. Do you deliver to all the regions in the country?

    Yes, there is free delivery to your doorstep as a service provided by Shop to all our customers in all cities of the Kingdom

  2. Can I buy a car from Shop if I don't have a driver's license?

    Yes, you can buy a car from Shop If the terms and conditions of the financing entity are met, and there is an authorized representative present on the car belonging to the top tier, then it is permissible to purchase the car.

  3. Can I buy a car from Shop even if I have traffic violations?

    Violations must be paid or a commissioner must be added on the first class car according to the terms and conditions of the financing entity

  4. Do you accept who receives their salary in cash?

    Yes, that depends on the terms and conditions of the financing entity

  5. Are there any free maintenance services provided?

    Yes, that depends on the dealer's warranty

  6. Can used cars be returned after the purchase?

    Used cars can be returned within 5 days or if they have covered a distance of 100 kilometers (whichever comes first) in case there is an undisclosed technical malfunction mentioned in the report

  7. Is there a warranty on new cars?

    Yes, there is a warranty from the dealer (according to the policy of each dealer)

  8. Can I cancel the reservation and get a refund?

    Yes, you can cancel your reservation and get a refund at any time

  9. Is the online payment process secure?

    The payment methods are secure and are done through credit card payment, Mada or bank transfer

  10. How long does it take to recover the price of a used car?

    It takes from 3 to 5 working days

  11. What steps should be followed in case of a factory technical malfunction in the car?

    You can visit the nearest main dealer service center

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